Terms of Use


Payment Terms

Credit Cards – United Products accepts MasterCard, VISA or American Express. Invoice with approved credit or an open account. Our terms are NET 30.
50% deposit may be required.


If for any reason you are not completely satisfied with any product you buy from United Products within 30 days, we will issue a credit, replacement, or refund if necessary. The only exception is for special orders or customized merchandise. We will make every effort to rectify your situation to make you a satisfied United Products customer! Please contact a merchandising specialist at 1-508-587-6800.

Return Policy

United Products must be notified prior to returning merchandise. Call us at 1-508-587-6800 within 10 days to receive a Mandatory Return Authorization Number and assist you in making the return procedure as easy as possible. It is important that you do this within 10 days. A 15% restocking charge may be applicable.

Damaged Goods

Please sign for and open boxes immediately upon delivery with the shipping representative present. If you see any damage, advise the shipper and contact a United Products representative at 1-508-587-6800 … please have your CUSTOMER NUMBER available when you call. All damages must be reported within 10 days.

Shipping and Handling

Shipping and handling charges are additional and will be charged to your credit card or added to your invoice. Prices are F.O.B. point of origin, plus any applicable state or sales taxes. We ship by UPS where possible. Some items ship via freight due to size or weight.


Promotions are run for the benefit of our customers and discounts are taken from our regular selling price and not applicable to combined discounts, unless otherwise noted.

Prices and Promotions are Subject to Change Without Notice

We make every effort to provide our customers with up-to-date, accurate information. Occasionally things happen that are beyond our control (new product delays, price changes, etc.) We are not responsible for typographical errors. If you have any questions on the price or availability of an item, please call for assistance.